Terms and Conditions of Party Monsters Limited

These Terms and Conditions outline the terms under which Party Monsters Limited provides children’s entertainment, adult party services, and associated event services. By submitting a booking fee or full payment, you agree to the following terms and conditions, which will govern all services booked with Party Monsters Limited.

By booking any services with Party Monsters Limited, you are entering into a legally binding contract and agree to abide by these Terms and Conditions in full. If you do not agree to these terms, you must refrain from proceeding with the booking. All contracts between the Client and Party Monsters Limited shall be governed by these Terms and Conditions.

Definitions:

•“Party Monsters Limited” refers to Party Monsters Limited, its employees, subcontractors, and any third-party service providers acting on behalf of the company.

•“Client” refers to the individual or organisation making the booking.

•“Services” refer to any entertainment services, event coordination, or equipment hire provided by Party Monsters Limited.

•“Event” refers to the scheduled occasion for which services are provided.

1. Safety

Party Monsters Limited ensures that all staff, including co-contractors, freelancers, are appropriately trained to host the paticular service. This includes possessing up-to-date DBS checks, public liability insurance, and undergoing safety training. Additionally, all equipment used by Party Monsters Limited, such as electrical devices, is either brand new or PAT tested to meet current safety standards.

For the safety of all participants, at least one responsible adult, in addition to the entertainer, must be present throughout the event. This adult is required to supervise children and be available to assist in any unforeseen circumstances. Party Monsters Limited accepts no liability if these supervision requirements are not met.

The Client acknowledges that Party Monsters Limited takes all reasonable steps to ensure safety, including maintaining public liability insurance and safety certifications. However, the Client assumes full responsibility for ensuring that the event environment is safe, and agrees that Party Monsters Limited shall not be liable for any injury, loss, or damage resulting from the failure of the Client or their guests to adhere to safety requirements, including adult supervision.

2. Cancellation and Refunds

Booking deposits are non-refundable. In the event of a cancellation, the following fees will apply, based on the proximity of the cancellation to the event date:

•Cancellations made more than six months in advance: Loss of booking deposit.

•Cancellations made less than six months in advance: 25% of the total remaining balance, in addition to the loss of the booking deposit.

•Cancellations made less than six weeks in advance: 50% of the total remaining balance, in addition to the loss of the booking deposit.

•Cancellations made less than 21 days in advance: 100% of the total remaining balance, in addition to the loss of the booking deposit.

In cases where illness or other emergencies prevent the event from proceeding, Party Monsters Limited will allow the booking to be rescheduled. However, the cancellation fees outlined above will still apply, though the deposit may be transferred to a new date if rescheduled within two weeks (weekends) or two months (midweek).

For events cancelled due to government restrictions, acts of god, or other uncontrollable circumstances, every effort will be made to reschedule the event. However, no refunds will be issued if the customer chooses not to proceed with the rescheduled date.

Failure to make full payment within the specified timeframe will result in a 5% late payment fee for every 7-day period the payment is overdue. Failure to pay outstanding amounts within 30 days of the event will result in legal action to recover the debt, including any legal fees incurred.

3. Booking Confirmation

A booking is confirmed only once the deposit or full payment has been made and has cleared in Party Monsters Limited’s account. You will receive a confirmation email acknowledging the payment and confirming the booking. Party Monsters Limited does not accept payment by cheque, and until you receive written confirmation, no booking is considered final.

For payments made via bank transfer, it is your responsibility to notify Party Monsters Limited once the transfer has been made, so it can be confirmed. Without this notification, no services will be secured.

A booking with Party Monsters Limited is not considered confirmed or legally binding until the agreed booking deposit or full payment is received and acknowledged in writing by Party Monsters Limited. Until this confirmation is provided, Party Monsters Limited is under no obligation to provide services.

4. Substitution and Staff Changes

Party Monsters Limited reserves the right to substitute any entertainer or service provider in case of illness, emergency, or other unforeseen circumstances. In such cases, the Client agrees to accept the substituted service or provider, and no additional compensation will be provided. If no substitute is available, the Client may cancel the booking and receive a refund of the deposit, limited only to the specific portion of the contract affected by the substitution.

5. Liability

Party Monsters Limited shall not be held liable for any indirect, incidental, or consequential losses arising from the performance or non-performance of its services. The total liability of Party Monsters Limited for any claim related to this agreement shall not exceed the total amount paid by the Client to Party Monsters Limited for the services. Individual performers or service providers are responsible for their own conduct and insurance and any disputes about their fees or services must be addressed directly with them at the event and they are held solely responsible.

The Client agrees to indemnify and hold harmless Party Monsters Limited, its employees, subcontractors, and agents from any claims, damages, or expenses (including legal fees) arising out of or in connection with the Client’s breach of this agreement, the Client’s use of Party Monsters Limited’s services, or any injury or damage to third parties during the event.

Party Monsters Limited is not responsible for delays or disruptions caused by road closures, accidents, extreme weather, or other situations beyond our control. We recommend allowing extra time for setup and planning accordingly for any unforeseen circumstances.

6. Client Responsibilities

The client is responsible for providing a safe and appropriate environment for the event, including access to electricity, running water, allocated parking space for the Party Monsters Limited team and any other facilities necessary for the smooth running of the event. Additionally, the client must inform Party Monsters Limited of any allergies, specific requirements, or changes to the venue in advance.

It is the client’s responsibility to ensure that accurate information is provided at the time of booking. This includes, but is not limited to, venue details, access requirements, and special requests. Party Monsters Limited will not be held responsible for any issues arising from incorrect or incomplete information.

7. Damage to Equipment

The customer is responsible for any damage caused to Party Monsters Limited’s equipment due to misuse by themselves or their guests. Any such damages will be charged to the client at the full repair or replacement cost.

8. COVID-19 and Health Guidelines

Party Monsters Limited shall not be liable for any failure or delay in providing services due to causes beyond its reasonable control, including but not limited to natural disasters, government-imposed restrictions, pandemics, or acts of God. In such cases, Party Monsters Limited reserves the right to reschedule the event, with the Client responsible for any additional costs incurred by such rescheduling.

9. Payments

The remaining balance for all services must be paid on the day of the event, either in cash or via bank transfer, unless otherwise agreed in writing. Failure to pay the remaining balance promptly may result in additional fees. Any unforeseen expenses, such as parking charges, will be added to the final balance.

10. Changes to Booking

Any changes to your booking must be submitted in writing. This includes changes to the event date, venue, or services booked. Party Monsters Limited will accommodate such changes where possible, but availability is not guaranteed. All changes must be communicated at least one month prior to the event date to ensure proper adjustments.

11. Declaration

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remainder of these Terms and Conditions shall continue in full force and effect.

12. Termination

Either Party may terminate this agreement upon written notice if the other Party breaches any material term or condition of this agreement and fails to cure such breach within [specify time frame]. Termination by the Client is subject to the cancellation policy outlined herein.

By booking with Party Monsters Limited, you agree to these Terms and Conditions.